Complaints provide an opportunity for improvement and how a complaint is managed is a reflection of an organisations values and commitment to service excellence Effective complaint management can turn unhappy customers or employees into loyal raving fans.
We can support you to investigate complaints discretely, objectively and diligently and provide you with an outcome that will satisfy any jurisdiction so you can focus on managing your business.
We investigate all types of complaints.
The types of complaints we investigate most commonly include:
- Customer and client complaint investigations
- Workplace complaint investigations
- Ministerial complaint investigations
If you have a complaint that needs investigating but are not sure how to proceed contact us for a confidential, obligation free consultation so we can talk it through with you.